FAQ – mexitea
Orders & Payments
Q: What name will appear on my credit card statement?
A: Charges will appear as “mexitea dba Is Olive Inc” (sometimes in all caps depending on your bank).
Q: What payment methods do you accept?
A: We currently accept major credit and debit cards [Visa, Mastercard, American Express, etc.] and may add more options in the future.
Shipping
Q: Do you offer free shipping?
A: Yes. We offer free shipping on orders over $25 shipped via USPS Ground Advantage within the United States. Delivery typically takes 5–7 business days, depending on your location and USPS processing times.
Q: How long will my order take to ship?
A: Orders are usually processed within [1–2 business days]. Once shipped, USPS Ground Advantage generally takes 5–7 business days for delivery. These time frames are estimates and may be affected by holidays, weather, or carrier delays.
Q: Do you ship internationally?
A: [Currently we ship only within the United States / We offer limited international shipping—please see our Shipping Policy or contact us for details.]
Returns & Refunds
Q: What is your return policy?
A: We want you to be happy with your purchase. Please see our Shipping & Returns Policy page for full details, including eligibility and time frames.
Q: Can I return opened tea products?
A: For health and safety reasons, most food and beverage products can’t be resold once opened. [You can outline if you accept returns only for unopened items, or if you offer refunds/credits for quality issues on a case-by-case basis.]
Tea & Preparation
Q: How do I prepare the tea I bought?
A: Each product page includes basic preparation instructions. As a general guide, we recommend:
- Herbal teas: Steep 5–7 minutes in just-boiled water.
- Black teas: Steep 3–5 minutes in just-boiled water.
- Green teas: Steep 2–3 minutes in slightly cooler water (around 175–185°F / 80–85°C).
Always adjust to taste, and follow any specific instructions printed on the packaging.
Q: How should I store my tea?
A: Store your tea in a cool, dry place, away from direct sunlight, heat, and strong odors. Reseal the package tightly after each use.
My Account & Support
Q: Do I need an account to place an order?
A: [You can allow guest checkout or require accounts—describe your setup here.] Creating an account can make it easier to track orders and reorder favorites.
Q: I have another question. How can I contact you?
A: Please visit our Contact Us page, email us at support@mexitea.com, or use the contact form. We’re happy to help.