Privacy Policy

1. Who We Are

This Privacy Policy describes how mexitea.com (“we,” “us,” “our”) collects, uses, and protects your information when you visit mexitea.com or purchase from us.

Legal entity:
Is Olive Inc, doing business as mexitea.com
1150 Santee St. Ste E
Los Angeles, CA 90015, USA

If you have questions, email privacy@mexitea.com.

2. Information We Collect

We may collect:

  • Contact information: name, email address, billing and shipping addresses, phone number.
  • Order information: products purchased, order totals, payment method (last 4 digits of card only, via our payment processor), transaction date.
  • Account information: username, password (stored in encrypted form).
  • Technical information: IP address, browser type, device type, pages visited, and other usage data (via cookies and similar technologies).
  • Communication data: messages you send us (email, contact forms, etc.).

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders and provide customer support.
  • Communicate with you about orders, shipping updates, and important changes to our services.
  • Maintain and improve mexitea.com, including troubleshooting and analytics.
  • Send marketing emails or newsletters [only if you opt in; you can unsubscribe at any time].
  • Comply with legal obligations and enforce our Terms & Conditions.

4. Cookies & Similar Technologies

We use cookies and similar technologies to:

  • Keep your shopping cart and checkout working properly.
  • Remember your preferences (such as language).
  • Understand how visitors use our website so we can improve it.

Your Choice – You Can Disable Cookies

Customers have the option to disable cookies and similar technologies.

  • Most web browsers allow you to block, disable, or delete cookies through their settings.
  • You can usually choose to block all cookies or only certain types (for example, third-party or tracking cookies).
  • If we use a cookie banner or preference tool on mexitea.com, you can also use it to accept or reject non-essential cookies.

Please note that if you disable cookies that are necessary for the basic functioning of the site, some features—such as staying logged in, remembering your cart, or completing checkout—may not work properly.

5. Sharing Your Information

We do not sell your personal information. We may share information with:

  • Payment processors to securely process your payments.
  • Shipping carriers (e.g., USPS) to deliver your orders.
  • Service providers who help us with hosting, analytics, email delivery, or customer support.
  • Authorities or legal counsel when required by law or to protect our rights.

These third parties are expected to use your information only as needed to provide their services.

6. Your Rights

Depending on where you live (for example, California and certain other states or countries), you may have rights to:

  • Access and request a copy of the personal information we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data, subject to legal obligations to keep certain records.
  • Opt out of certain uses of your data, such as direct marketing.

To exercise these rights, contact us at privacy@mexitea.com. We may need to verify your identity before responding.

7. Data Security & Retention

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission or storage is 100% secure.

We retain personal information only as long as needed for:

  • Fulfilling orders and providing services.
  • Meeting legal, tax, or accounting obligations.
  • Resolving disputes and enforcing our agreements.

8. Children’s Privacy

mexitea.com is not intended for children under 13 (or under a higher age where applicable law provides additional protections). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of the page will reflect the latest version. Your continued use of mexitea.com after changes are posted means you accept the updated policy.

10. Contact

For privacy-related questions, please contact:

Email: privacy@mexitea.com
Mail: Is Olive Inc / mexitea.com – Privacy
1150 Santee St. Ste E
Los Angeles, CA 90015, USA