Shipping & Returns

Shipping & Returns – mexitea.com

Shipping

Shipping Origin

All orders ship from our facility in Los Angeles, California:

Is Olive Inc / mexitea.com
1150 Santee St. Ste E
Los Angeles, CA 90015, USA

Processing Time

  • Orders are typically processed within [1–2 business days] (Monday–Friday, excluding holidays).
  • Orders placed on weekends or holidays are processed on the next business day.

Free Shipping

  • We offer free shipping on orders over $25 shipped via USPS Ground Advantage within the United States.
  • Estimated transit time for USPS Ground Advantage is 5–7 business days, but this is not a guaranteed delivery time and may vary by location and carrier conditions.

Paid Shipping Options

  • Orders under $25 or customers who prefer faster service may choose from additional paid shipping options at checkout.
  • Shipping costs are calculated at checkout based on weight, destination, and chosen service.

Order Tracking

  • Once your order ships, you’ll receive a confirmation email with tracking information (if available for the chosen service).
  • Please allow up to 24 hours for tracking updates to appear after receiving your tracking number.

Incorrect Addresses

  • Please double-check your shipping address at checkout.
  • If an order is returned to us due to an incorrect or incomplete address, we can reship the order to a corrected address; additional shipping charges may apply.

Lost or Damaged Packages

  • If your order arrives damaged, please contact us within [3–7 days] of delivery with photos of the package and items.
  • If your package appears lost in transit, contact us so we can work with USPS to investigate. Resolution may include a replacement or refund, depending on the situation and available information.

Returns & Refunds

Because tea and food-related items are consumable, we must balance safety, quality, and fairness.

Return Eligibility

  • Unopened, unused items in original packaging may be eligible for return within [15 days] of delivery.
  • For health and safety reasons, opened tea products generally cannot be returned, unless there is a quality or fulfillment issue (for example, you received the wrong item).

Non-Returnable Items

  • Opened or partially used tea products (unless defective or incorrect).
  • Items marked as final sale at the time of purchase, if any.

Defective or Incorrect Items

If you receive:

  • The wrong product,
  • A missing item, or
  • A product that appears defective or compromised,

please contact us at support@mexitea.com within [7 days] of delivery. Include your order number, description of the problem, and photos if possible. We’ll review and, when appropriate, offer a replacement or refund.

Return Process

  1. Contact us at support@mexitea.com with your order number and reason for return.
  2. If your return is approved, we’ll provide instructions and a return address.
  3. Unless the return is due to our error (wrong or defective item), [return shipping costs are the customer’s responsibility].
  4. Once we receive and inspect the returned items, we’ll process your refund to the original payment method, usually within [5–10 business days].

Refunds

  • Refunds are issued for the product price [excluding original shipping fees, unless the return is due to our error].
  • Time for the refund to appear on your statement may vary depending on your bank or card issuer.