Return Policy - MexiTea
Effective Date: June 1, 2025
Last Updated: June 1, 2025
Return Period
Due to the perishable nature of our products, all returns must be initiated within 7 days of delivery. This limited return window ensures product quality and safety for all customers.
Return Eligibility Requirements
To be eligible for a return, items must meet ALL of the following conditions:
Product Condition
- Items must remain in completely sealed condition
- Products must be unopened and unused
- Items must not be tampered with or altered in any way
- Original packaging must be intact and undamaged
Important Note
Items that do not meet these strict conditions will be considered unacceptable for return and will not be eligible for refund.
Types of Returns
Standard Returns
For standard returns of eligible items:
- Customer is responsible for return shipping costs
- Items must meet all eligibility requirements listed above
- Refund will be processed upon receipt and inspection
Incorrect Product Shipped
If we shipped an incorrect item:
- We will provide a prepaid return shipping label at no cost to you
- A replacement will be sent after thorough investigation and verification
- Please contact customer service immediately to report the error
Damaged on Delivery
If your order arrives damaged:
- Immediate documentation required: Take clear photos of both the outside shipping box and the contents inside showing how the product was damaged
- Contact our customer service team within 24 hours of delivery
- Provide photos and order details for our investigation
- We will work quickly to resolve the issue with a replacement or refund
Return Process
- Contact Customer Service: Call 213-583-2141 within 7 days of delivery
- Obtain Return Authorization: Receive return instructions and authorization number
- Package Item Securely: Ensure item remains in original sealed condition
- Ship Return: Use provided return label (for our errors) or arrange your own shipping
- Await Processing: Allow 3-5 business days for inspection and refund processing
Refund Information
Processing Time
- Refunds for returns received in new, acceptable condition will be processed within 3-5 business days
- Please allow additional time for the refund to reflect in your card account, depending on your financial institution
Refund Method
- Refunds will be issued to the original payment method used for purchase
- Processing fees and original shipping costs are non-refundable (except in cases of our error)
Non-Returnable Items
The following items cannot be returned:
- Products opened or used in any way
- Items with broken seals or damaged packaging
- Products returned after the 7-day return period
- Items that have been tampered with or altered
Health and Safety Notice
Due to FDA regulations and health safety requirements, we maintain strict return policies for all perishable and health-related products. This policy protects both our customers and ensures product integrity.
Contact Information
For all return inquiries and to initiate a return:
Customer Service: 888.371.3822
Mailing Address:
MexiTea
3325 Jefferson St, Napa, CA 94558
United States
Policy Updates
This return policy may be updated periodically. Any changes will be posted on our website with an updated effective date. Continued use of our website after changes constitutes acceptance of the updated policy.
This return policy is designed to ensure product safety and quality while providing fair resolution for shipping errors and delivery damage. We appreciate your understanding of these necessary restrictions.